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Sr. Customer Success Manager

Lightbend (Twitter: @lightbend) provides the leading Reactive application development platform for the JVM that meets the demands of today’s business apps including Internet-of-Things (IoT), Web, and Mobile applications.  With the Lightbend Reactive Platform, including Play Framework, Akka, and Scala, developers can deliver highly responsive user experiences backed by a resilient and event-driven application stack that scales effortlessly on multi-core and cloud computing architectures, enabling some of the world’s most innovative companies to achieve their business goals . As a Sr. Customer Success Manager at Lightbend, you will focus on ensuring the technology adoption delivers outstanding value for clients and work with the Lightbend sales team to achieve account growth, renewals and broader adoption of the Lightbend Reactive Platform.

Responsibilities:

  • Ensure client success and high degrees of satisfaction with the Lightbend relationship, through the client base by
    • Managing client success criteria towards their business objectives
    • Collaborating with Lightbend Sales and Professional Services team to guide projects from creation to delivery
    • Regularly communicating the value of Lightbend in achieving client’s business goals
    • Working internally with Lightbend Support, Services and Engineering teams to address client needs
    • Managing the renewals process
  • Encourage clients to share their success with Lightbend’s technologies through case studies that highlight proven business results
  • Establish and maintain recurring value for Lightbend through successful broader adoption of Lightbend technologies

Qualifications:

  • Ability to establish and maintain deep relationships internally and externally
  • Experience working in a technology company ideally specializing in complex systems and/or Open Source
  • Experience in account management and/or technical client services
  • Values entrepreneurial opportunities, peer-level connections with software and IT executives, and the chance to have strong impact with a high-performing team
  • Experience working with a sales team and assisting with technical sales or support
  • Enjoys a fast paced startup environment
  • Collaborative in teams and a self-starter when working independently
  • Able to prioritize and manage multiple customers
  • Post-Secondary Education
  • Open to travel as needed
  • Proficient in Microsoft Office Suite, Google Docs (Excel, PPT) and strong knowledge of Salesforce.com
  • Excellent verbal and written communication skills
  • Candidates are not required to live in New York but should be located in EST

What We Offer:

Lightbend is a welcoming, transparent, and highly distributed company dedicated to creating high-performance systems that bring success to all who use them.  With a strong focus on work-life balance, our company offers a fast-paced, collaborative environment mixed with challenging and engaging work. This combination has attracted and retained some of the brightest minds in our technology communities.

Lightbend is an Equal Opportunity Employer

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