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Jobs at Lightbend

Reactive Platform Expert

Location: Europe, Multiple Countries

Department: Customer Success

Type: Full Time

Min. Experience: Mid Level

This is a critical client support role that requires the Reactive Platform Expert to work with their team at Lightbend to ensure the success of one or more clients in their Reactive Platform Projects. The Expert will act as a leader for their clients, helping them to access Lightbend’s unique strengths and skills and apply them to their business and technical objectives, specific use cases, architecture and environment.

Responsibilities:

Become a strong internal advocate at Lightbend for their clients’ success
Develop skills and learn in order to keep pace with the rapid evolution of Lightbend’s world-changing technology by engaging with the Lightbend team
Act as a conduit back into Lightbend Support and Engineering teams for resolving issues and providing feedback on driving innovation into the Lightbend Reactive Platform
Build strong and positive relationships with clients’ technical and management teams
Build, document, and transfer knowledge of the clients’ business and technical environment
Serve as the primary point person to ensure all relevant technical needs are being met for their clients, working alongside internal Engineering and Customer Success teams
Communicate and work with client’s development and operations teams
Assist with answering questions that relate to architecture, design, development, integration, rollout, support, and optimization of Lightbend Reactive Platform
Fast-track high priority escalations and ensure timely resolution in accordance with SLAs
Provide on-site support during critical phases of Reactive Platform deployments, such as initial production rollout, to troubleshoot issues and minimize downtime
Provide remote planning assistance for critical milestones including upgrades and understanding how to make the best use of new product capabilities
Provide root cause analysis reports on any Severity 1 incidents
Circulate important client feedback to Customer Operations, Engineering and Product Teams
Identify and coordinate any training/knowledge needs for clients

Qualifications:

Previous client management experience and unbridled enthusiasm for solving customers’ issues
3+ years experience with the Reactive Platform technologies and Lightbend projects including Scala, Akka and Play
Experience in algorithms, functional programming, software design and data science and a high degree of proficiency with big data technologies including Spark.  Experience with other technologies such as Cassandra, Storm and Hadoop is a plus
BS degree in Computer Science or related degree
Familiarity with the following is a plus: other application development technologies (e.g. Spring, Grails, Maven, JUnit, etc.)  
Adept at learning and applying new technologies
Excellent verbal and written communication skills

Lightbend is an Equal Opportunity Employer 

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