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Jobs at Lightbend

Developer Support Engineer

Location: San Francisco, CA

Department: Support

Type: Full Time

Min. Experience: Mid Level

Lightbend is seeking a Developer Support Engineer to provide first-class technical support services for its commercial products.  Our customers are developers, architects and sys-admins who are building and deploying the next generation of Reactive applications. As part of the Support Team, the Developer Support Engineer will be expected to help our customers analyze, diagnose, replicate and troubleshoot the reported issues to resolution. This individual will also be working closely with engineering, quality assurance and the sales organization in the product and customer service delivery improvement process.  

Responsibilities:

The Lightbend Support Team ensures that our customers are successful. Activities for this role include:

  • Providing level 1 through level 3 technical assistance in analyzing, diagnosing, replicating and troubleshooting customer reported issues to resolution
  • Managing assigned support incidents and maintain up-to-date status in the case management system
  • Escalating issues that require more in-depth knowledge in a timely manner to engineering
  • Creating reproducible test cases for customer reported issues when needed
  • Reporting and submit product defects in the bug tracking system
  • Creating new knowledgebase articles and keep them up-to-date
  • Providing after business hour support on a rotational basis
  • Continually expanding the depth and breadth of expertise across the entire Lightbend platform

Qualifications:

The ideal candidate will be both technical and customer oriented with the following qualifications and experience:

  • BS degree in Computer Science or related degree
  • Experience with Scala
  • Strong familiarity with Akka middleware, Play web framework and database architecture, including Slick
  • Fundamentals in algorithms, functional programming, software design and data science and a degree of proficiency with big data technologies (e.g. Spark, Cassandra, Storm, Hadoop) is a plus
  • Familiarity with the following is a plus: other application development technologies (e.g. Spring, Grails,, Maven, JUnit,, etc.)  and other development technologies (e.g. Ruby)
  • Adept at learning and applying new technologies
  • Excellent verbal and written communication skills

Lightbend is an Equal Opportunity Employer   

Click HERE to apply or use one of the following links

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